Warranty Coverage
Our warranty covers defects in materials and workmanship under normal use during the warranty period. The warranty period varies by product and it’s written on each product pack/user manual
What Is Covered
- Manufacturing defects and Defective parts
What Is Not Covered
- Damage caused by misuse, abuse, or improper installation
- Normal wear and tear
- Damage caused by unauthorized repair or modification
- Cosmetic damage, such as scratches or dents, that do not affect the functionality of the product
- Damage due to external factors such as an act of God, power surges, fire, or water damage
How to Claim Your Warranty
To file a warranty claim, please follow these steps:
- Contact Customer Support: Reach out to our customer service team via WhatsApp at +968 9420 2248 Provide your order number, a description of the issue, and any relevant photos or videos.
- Submit Proof of Purchase: Include a copy of your purchase receipt or order confirmation email as proof of purchase.
- Assessment: Our team will review your claim and may request additional information or ask you to send the product to our service center for further inspection.
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Resolution:
If your claim is approved, we will repair or replace the defective product at no cost to you. If the product is no longer available, we may offer a replacement of similar value or issue a refund.
Limitation of Liability
Alkhanjar Gallery shall not be liable for any incidental or consequential damages arising from the use or inability to use the product, even if advised of the possibility of such damages.
Changes to This Policy
We reserve the right to make changes to this warranty policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of posting.